Voice Analytics Team Lead: AI-Driven Service Optimizer
Listed on 2026-10-21
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IT/Tech
AI Engineer (Applied/Software)
Edward Jones is seeking a Team Leader of Voice Analytics in Tempe, AZ to guide a team of analytics professionals. You will transform contact center data into insights, drive AI-driven service optimization, and lead a multi-time-zone group across platforms such as NiCE CXone Empower and Salesforce.
The role emphasizes strategic vision, incident leadership, and coaching to build a culture of accountability and continuous improvement.
This is a genuine position to take on the Voice Analytics Team Lead: AI-Driven Service Optimizer role at Edward Jones.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Voice Analytics Team Lead: AI-Driven Service Optimizer role at Edward Jones, based in Tempe, AZ, United States.
We are looking to fill the Voice Analytics Team Lead: AI-Driven Service Optimizer position at Edward Jones in Tempe, AZ, United States.
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