Support Engineer

Build a Career That Builds Your Future — with Pulte Group! Welcome to Pulte Group where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, Pulte Group offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive.

Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the Pulte Group name.

The Support Engineer primary responsibilities include participating in IT projects as a representative for the Team and developing a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications. Provides second-level customer support by serving as an escalation point to less senior staff. Reviews and interprets security policies to maintain user access procedures and provides leadership and mentoring to less senior staff.

The position requires a flexible schedule that may include weekends, evenings, or holidays.

• Participates in enterprise-wide, business impacting IT project implementations as a representative of the Team communicating support processes and procedures and developing associated support documentation.
• With limited guidance, evaluates business application project readiness for support transition and collaborates to remove obstacles.
• Prepares the team for new applications and systems going live, providing initial guidance during the transition.
• Provides guidance to project and vertical teams regarding user administration and ensures compliance with existing security policies.
• Develops a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications, liaising with the owing application teams, performing analysis of relevant cases, and providing training and support to other team members.
• Develops a deep technical understanding to specialize in at least two outside technologies in use at Pulte, performing support such as upgrades, logging vendor support cases, and training team members in their use.
• Reviews and interprets existing policies to maintain user access tracking and approval procedures.
• Participates in cross-functional incident management initiatives including root-cause analysis as needed.
• Partners with cross-functional standing teams and committees on a scheduled cadence.
• Directs the resolution of moderate-to-highly complex cases referred by less senior staff, providing second-level support.
• Provides mentoring to less senior staff.
• Identifies process gaps or areas for improvement and recommends or implements solutions within department.
• Participates in candidate interviews and provides input for hiring decisions.
• Specific duties and administrative responsibilities may vary by…