Senior Analyst; Dynamics 365

Position: Senior Analyst (Dynamics 365)
Build a Career That Builds Your Future — with Pulte Group! Welcome to Pulte Group where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, Pulte Group offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the Pulte Group name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support.

Serves as a subject matter expert for the Dynamics 365 application (Customer Engagement), the Power Platform tools, and for technologies and integrations, and business processes.

Primary

Job Responsibilities Conducts analysis of business and system processes, system data, integration, and reporting.

Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.

Serves as the application and technical subject matter expert.

Provides defect management of applications, systems, databases, or websites.

Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.

Provides expertise on the resolution of the most complex system design and integration problems.

Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.

Provides escalated (tier
3) support including on-call (after hours, weekends, holidays) for priority issues.  Troubleshoots highly complex production issues and acts as escalation point.  Evaluates and follows through on issues and problems until resolved.

Identifies and leads process improvement efforts within teams.

Contributes to and champions best practices, methods, standards, and processes.

Leads analysis for the evaluation and selection of new analysis solutions and tools.

Leads knowledge sharing and understanding amongst the team.

Configures Dynamics 365 to meet business requirements.

Consults with other teams regarding technology solutions for business needs and/or problem resolution.

Proactively engages with Microsoft’s website/documentation to understand upcoming features.  Uses their deep analysis skills to determine possible…