Senior Lead - IAM Administration

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Lead the daily administration and operational support of IAM platforms and services. Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations. Manage user access provisioning, deprovisioning, and entitlement administration activities. Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services. Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.

Administer access certification campaigns and support remediation activities. Coordinate periodic access reviews and user access recertification processes. Support role management, entitlement governance, and segregation of duties controls. Monitor access control effectiveness and identify opportunities to improve operational processes. Ensure access administration activities are executed in accordance with established policies and standards.

Administer privileged account onboarding, maintenance, and lifecycle activities. Support privileged access request fulfillment and emergency access processes. Manage privileged credential rotation, reconciliation, and monitoring activities. Assist with privileged account reviews, reporting, and certification activities. Coordinate with security teams to support monitoring and investigation efforts related to privileged access.

Drive operational consistency through standardized procedures, runbooks, and support documentation. Identify process improvement opportunities that enhance service quality and operational efficiency. Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery. Partner with Engineering teams during platform upgrades, implementations, and remediation efforts. Ensure operational readiness and smooth transition of new capabilities into production support.

Develop and maintain operational metrics, dashboards, and service performance reporting. Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery. Produce regular reporting for management, audit, compliance, and regulatory stakeholders. Support control execution and evidence collection activities associated with IAM operations. Track and report operational risks, issues, backlog metrics, and improvement initiatives.

Serve as an operational leader and subject matter expert for IAM administration services. Provide guidance and mentorship to IAM analysts and administrators. Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams. Support operational governance forums and service review meetings. Promote operational excellence, accountability, and continuous…