Systems Support Specialist

## Systems Support Specialist Apply:
Campus:
Tempe:
Full time:
Posted Today:
End Date:
October 27, 2026 (6 days left to apply):
JR128484
** Job Profile:
** IT Support Specialist 1
** Job Family:
** IT Support Services
** Time Type:
** Full time
** Apply before 11:59 PM Arizona time the day before the posted End Date.
***
* Minimum Qualifications:

** Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile

Summary:

Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.
*
* Job Description:

**** Position Salary Range:** $48,600 - $54,000 per year; DOE  ##
*
* Job Description:

** Research Technology Support (RTS) is looking for a Systems Support Specialist to join our hands-on deskside IT team. In this role, you will be the go-to technical resource for ASU employees, researchers, and public visitors. If you have a solid foundation in Windows and macOS, a knack for troubleshooting audio/visual (A/V) equipment, and genuinely love helping people solve problems, you’ll fit right in.

** Essential Duties:
** Our team manages incoming requests via a ticketing system (Service Now), phone calls, and walk-ins. You will have the autonomy to self-manage your workload while collaborating closely with team members and student technicians.
* ** Provide Front-Line Support:
** Respond to help desk requests and resolve hardware, software, and media equipment issues remotely, over the phone, or in person.
* ** Hardware & Software Deployment:
** Configure, image, install, and upgrade desktop computers, laptops, tablets (iPad/Android), and software packages.
* ** A/V & Conference Support**:
Help setup, test, and troubleshoot multimedia presentation technology in conference rooms and hybrid meeting spaces.
* ** Campus Mobility:
** Drive ASU golf carts across campus to deliver, install, or service IT equipment.
* ** Documentation:
** Consult our team knowledge base to solve issues and contribute new documentation as solutions are found.  
** Desired

Qualifications:

*** We don't expect you to have all of these, but tell us if you have experience with:
** Supporting both Mac and Windows environments (hardware, OS, and standard apps).
* Active Directory and remote workstation support tools.
* Workstation imaging and mass software deployment tools.
* Troubleshooting mobile devices (iOS/Android).
* IT certifications (CompTIA A+, Network+, Google IT Support, etc.).
* A demonstrated proficiency in the core technical skills required for this role.
* Strong verbal and written communication skills with a diverse audience.
* Capability to drive a campus golf cart (valid US Driver’s License required).  
** Working Environment:
*** This is a 100% in-person role on the ASU campus, with most of the time spent in standard climate-controlled office spaces.
* Additional time is spent in university research laboratory environments.
* Activities are performed in an environmentally controlled office setting, with extended periods in a stationary position; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and moving objects weighing up to 50 pounds.
** Department Statement:
** The Research Technology Support (RTS) team is a dedicated technical support group within ASU’s Knowledge Enterprise. As a service-first team, we go beyond simple  break/fix  support. We focus on building genuine, rewarding relationships…