Logistics Specialist

Job Title:

Logistics Specialist - Cross Border Execution (XBE)

Job Description

The Logistics Specialist on the Cross Border Execution (XBE) team supports drayage operations and cross-border freight movement between regions such as the U.S., Canada, and Mexico. This role focuses on ensuring containers and loads are accurately tracked, visible in internal systems, and moved efficiently across the supply chain. You will use data and reporting tools to identify delays, resolve issues in real time, and communicate findings to stakeholders, helping optimize transportation performance and drive continuous process improvement.

Responsibilities

+ Oversee cross-border freight movement, ensuring goods are transported efficiently and in compliance with operational requirements.

+ Coordinate drayage operations, including short-haul trucking from ports or border crossings to fulfillment centers or warehouses.

+ Monitor load visibility in internal applications, using Excel and online portals to ensure shipments and containers are accurately reflected.

+ Manage disruptions and exceptions within transportation portals, identifying issues and taking proactive steps to resolve them.

+ Run detailed reports to understand why containers or loads have been stationary, and analyze causes for delays or lack of movement.

+ Track containers within an assigned region, maintaining up-to-date status information and escalating issues when necessary.

+ Provide verbal updates on events and issues within your scope of responsibility, clearly summarizing impacts and next steps.

+ Conduct deep-dive analyses on container data, including delays and performance trends, and present findings to relevant stakeholders.

+ Use Excel to track containers, aggregate data, and perform analysis, including at minimum pivot tables and VLOOKUP functions.

+ Communicate effectively through tools such as Chime, Slack, email, and bridge calls, documenting issues, actions, and outcomes.

+ Manage an assigned book of business through focused, individual work, ensuring all loads and accounts are handled accurately and on time.

+ Move containers across the supply chain by tracking data, identifying nuances and trends, and using insights to improve operational efficiency.

+ Leverage data management and data quality control practices to pull, validate, and analyze large data sets for operational reporting.

+ Use data to drive root cause analysis and elimination of recurring issues, contributing to process improvement within transportation operations.

+ Collaborate with internal teams, carriers, and vendors to resolve transportation issues and maintain strong operational relationships.

Essential Skills

+ Strong computer literacy with advanced proficiency in Excel, including pivot tables and VLOOKUP functions.

+ Experience in operations support within logistics, supply chain, transportation, freight, third-party logistics, or vendor management.

+ Experience in supporting logistics operations, preferably in an account management or vendor management capacity.

+ Ability to manage customer or account relationships, handling multiple accounts and maintaining high service levels.

+ Demonstrated problem-solving skills and proactive thinking in fast-paced operational environments.

+ Strong written communication skills for use in Chime, Slack, email, and bridge calls.

+ Ability to work independently in a focused, heads-down manner while managing an assigned volume of work and book of business.

+ Experience using data to identify trends, perform root cause analysis, and drive process improvement.

+ Data management and data quality control experience, including pulling and analyzing large data sets.

Additional

Skills & Qualifications

+ Experience in manufacturing, transportation,…