Logistics Account Specialist

Job Title:

Logistics Account Specialist

Job Description

The Enterprise Special Services team is rapidly growing and seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers using inbound transportation services. In this role, you work directly with shippers to identify issues, create practical solutions, and take action to improve shipper performance metrics. You play a key part in driving innovation in transportation and logistics by evaluating network defects, coaching shippers, and supporting performance management initiatives.

Responsibilities

+ Monitor, verify, and present transportation and performance data on a daily basis.

+ Overcome transportation disruptions and other operational barriers in real time to maintain service levels.

+ Identify root causes of transportation defects and recommend corrective actions.

+ Maintain detailed daily logs and documentation for assigned shippers.

+ Lead weekly calls with assigned shippers to review performance, discuss issues, and align on improvement plans.

+ Lead Daily Business Review stand-up calls to share updates, highlight risks, and coordinate actions with stakeholders.

+ Collaborate with internal teams to support process improvements and enhance the overall shipper experience.

+ Prepare written documents on topics such as process improvement proposals and performance updates.

+ Build strong relationships with shippers through effective communication, coaching, and customer service.

+ Manage disruptions as they occur by coordinating solutions across transportation, intermodal, and supply chain partners.

Essential Skills

+ Account management experience with a strong customer service orientation.

+ At least 2 years of experience in logistics, supply chain, or a comparable environment preferred.

+ Understanding of basic data analytical skills, including the ability to interpret performance metrics.

+ Entry-level knowledge of Microsoft Excel, with familiarity using spreadsheets to navigate and interpret data.

+ Ability to write clear documents on topics such as process improvement proposals and operational updates.

+ Strong interpersonal skills with the ability to build and maintain positive relationships with shippers and internal teams.

+ Effective verbal and written communication skills, including the ability to lead calls and present data.

+ Demonstrated problem-solving skills in transportation, intermodal operations, or supply chain settings.

+ Organizational skills to manage multiple shippers, daily logs, and recurring meetings.

+ Customer-focused mindset with the ability to coach and support shippers to improve performance.

Additional

Skills & Qualifications

+ Experience in logistics or supply chain environments is preferred but not strictly required, as training and support are provided for technical skills.

+ Backgrounds from relationship-driven and fast-paced industries such as event coordination, real estate, sales, restaurants, or similar roles can be highly effective in this position.

+ Strong relationship-building capabilities and the ability to quickly establish trust with customers and stakeholders.

+ Ability to work through lowest-cost provider options while balancing service quality and operational constraints.

+ Capacity to hit the ground running in a dynamic environment with evolving priorities.

+ Interest in transportation, intermodal operations, and broader supply chain management.

+ Motivation to grow into long-term opportunities, including potential full-time conversion, by delivering strong performance.

+ Comfort working with top-tier customers and supporting high-visibility accounts.

Work Environment

The role operates within a collaborative, fast-paced team environment focused on…