Strategic Account Manager

Lead high-value transportation brokerage accounts within a logistics network. Own freight brokerage operations for strategic customers, driving both margin and volume growth while ensuring on-time, cost-effective delivery.

• Analyze lane performance to identify opportunities and risks.
• Develop pricing and capacity strategies based on data and market conditions.
• Negotiate terms with carriers and shippers to secure reliable capacity.
• Partner with operations, sales, and customer support to resolve service issues.
• Implement process improvements to enhance service quality and efficiency.
• Leverage logistics technology to support safety-focused, reliable customer outcomes.
• Strengthen long-term customer relationships through consistent performance.

• Proven ability to manage strategic transportation accounts and brokerage operations.
• Strong analytical skills for lane performance and margin/volume optimization.
• Effective negotiation skills with carriers and shippers.
• Customer-focused mindset with strong problem-solving and communication.
• Ability to collaborate cross-functionally and drive continuous improvements.
• Comfort using technology-enabled logistics tools and systems.