Senior Manager, Customer Enablement

Job Details

Job type: Full Time

Resume required: Yes

Posted date:

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth oy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high‑profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Committed. Innovative. Engaged.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best.

As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

The Senior Manager, Customer Enablement is responsible for leading a team of Application Training and Support Analysts implementing strategies to improve customer adoption and satisfaction. The Senior Manager role oversees various aspects of customer engagement, including building relationships, managing communication, and ensuring the organization meets customer needs and expectations. They will be responsible for providing leadership and oversight for the organization's critical enterprise application portfolio.

This role is pivotal in driving the successful implementation, integration and ongoing support for core applications that underpin core business functions. A successful candidate will possess a blend of technical acumen, project management expertise and strong leadership skills to support the development and growth of our enterprise applications team.

• Lead team of Enterprise Application Training and Support Analysts to implement changes and resolve problems within existing and new business technologies.
• Manage an application team, assign tasks, monitor workload, develop hiring forecasts and ensure the team's goals and objectives are aligned with the organization's business goals and objectives.
• Manage a portfolio of applications used by the business.
• Identify applications of functional knowledge and existing methodologies to complex problems.
• Define target customer segments, identifying key touchpoints, and creating communication channels to foster engagement.
• Develop, execute and manage an applications roadmap that aligns with the organization's business goals and objectives.
• Work with sales, marketing, product, and other teams to ensure a consistent and positive customer experience.
• Oversee the planning, execution, and delivery of business application initiatives, ensuring they are resourced appropriately and are completed on time and within budget.
• Engage with multiple departments (in the field), training, Business training, gathering needs assessments and soliciting feedback on application‑specific matters.
• Manage relationships with application vendors and service providers to optimize features and functions and ensure contractual obligations and service level agreements are being met. Conduct contract reviews to evaluate terms and conditions and pricing negotiations.
• Oversee business processes & documentation for compliance with relevant regulations and standards.
• Ensure alignment of technical implementations to the strategic technology plan.
• Encourage and promote a culture of governance, compliance and continuous improvement within the Enterprise Applications team.
• Collaborate with Cybersecurity group to ensure enterprise applications adhere to the organization's data integrity, data access and security protocols.
• Support senior management with the development and management of the annual operating budgets as it pertains to hiring plans, application support…