Field Service Manager

Job-:
Customer Experience

Location:

Tempe, AZ, United States; OR, United States; CA, United States; IL, United States; NM, United States; , United States Workplace:
Remote

Schedule:

Full time Posted:
As a Field Service Manager, you will lead and oversee a team of field service professionals responsible for delivering safe, efficient, and high-quality service to customers. This role drives operational performance, customer satisfaction, business growth, and employee development through effective leadership, strategic planning, and disciplined execution.

The Field Service Manager is accountable for field service execution, technician performance, service delivery excellence, customer relationships, operational efficiency, and compliance with company policies and regulatory requirements. The role partners closely with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams to achieve customer and business objectives.

KEY RESPONSIBILITIES Service Delivery & Operations Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.

Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.

People Leadership Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.

Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.

Customer and Business Performance Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.

Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.

Operational Excellence Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.

Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.

Safety, Quality, and Compliance Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.

Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Qualifications YOU MUST HAVE Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement.

Ability to manage competing customers, projects, priorities, and operational demands.

Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

WE VALUE Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred.

Experience with service systems, automation, contracts, customer support, and financial or P&L management.

Experience leading continuous improvement, change, or process transformation in regulated technical environments.

ADDITIONAL INFORMATION Customer-focused, collaborative leader who demonstrates integrity, inclusion, accountability, innovation, and disciplined execution across functions and geographies BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more ()The annual base salary range for this position is $119,000 - $148,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and…