Marketing Manager - User Experience

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

The Marketing Manager supports the execution of commercial marketing initiatives and user experience programs for Caris’ oncology diagnostics portfolio. This position coordinates the development, review, production, distribution, and maintenance of customer-facing marketing materials and laboratory support collateral. The Marketing Manager also helps capture, organise, and communicate customer feedback to support continuous improvement initiatives.

Working under the direction of the Senior Director, this individual partners with Marketing, Product Management, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Supply Chain, and external creative partners to ensure materials are accurate, compliant, visually consistent, and delivered on time.

The ideal candidate is highly organised, detail-oriented, collaborative, and passionate about creating an exceptional customer experience through effective coordination, communication, and execution.

• Coordinate the development, review, approval, production, distribution and maintenance of customer-facing marketing materials.
• Manage timelines and deliverables for commercial collateral, ensuring projects progress efficiently through review, approval, and production.
• Partner with internal stakeholders and external creative agencies to develop high-quality marketing materials that align with brand standards and business objectives.
• Maintain version control and organisation of marketing assets to ensure teams have access to current, approved materials.
• Coordinate the development and maintenance of laboratory support materials, including:
  Test Request Forms, Specimen requirement guides, Collection instructions, Kit inserts, Provider reference materials, Patient-facing educational materials, Laboratory collateral.
• Work closely with graphic designers to translate technical and clinical content into clear, user-friendly materials.
• Coordinate updates to collection kits, printed components, packaging materials, labels, and specification sheets.
• Partner with Laboratory Operations, Product Management, Regulatory Affairs, Medical Affairs, Supply Chain, and external vendors to ensure materials remain accurate, compliant, and current.
• Support user experience initiatives by coordinating the collection, organisation and documentation of feedback from healthcare providers, laboratory partners, patients and commercial teams.
• Develop and maintain standardised processes for collecting, categorising and tracking customer feedback across multiple channels.
• Analyse customer insights to identify trends, recurring pain points and opportunities to improve the customer experience.
• Support prioritisation of user experience enhancements by maintaining feedback logs, dashboards and reporting tools.
• Coordinate cross-functional review sessions to communicate customer insights and…