Technical Writer

At Shutterfly, we make life's experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Shutterfly is seeking a highly organized and detail-oriented Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence initiatives. This role is responsible for creating, maintaining, and improving documentation that supports production operations, quality systems, employee training, equipment processes, and regulatory compliance across our manufacturing environment.

The Technical Writer I works closely with Quality, Engineering, Manufacturing, Safety, and Continuous Improvement teams to transform technical and operational processes into clear, accurate, and user-friendly documentation. This position plays a key role in supporting standardized work, audit readiness, employee training, process consistency, and ongoing operational improvements.

• Create, edit, and maintain manufacturing and quality documentation, including:
  • Standard Operating Procedures (SOPs)
  • Work Instructions
  • Quality Standards
  • Inspection Procedures
  • Training Materials
  • Process Flow Diagrams
  • Job Aids and Visual Work Instructions
  • Equipment Setup and Troubleshooting Guides
• Ensure documentation follows company document control requirements, version management processes, and quality standards.
• Review existing documentation and update content to reflect process, equipment, system, or organizational changes.

• Partner with Manufacturing, Engineering, Safety, and Quality teams to gather technical information and document production processes.
• Observe operations on the production floor to accurately capture workflows and operational requirements.
• Support quality management initiatives by documenting corrective actions, preventive actions, process changes, and continuous improvement projects.
• Assist with preparation and maintenance of documentation required for internal audits, customer audits, and compliance reviews.
• Help standardize documentation across departments to improve consistency, quality, and employee understanding.

• Develop training materials and onboarding documentation for production employees and leaders.
• Create visual aids and process guides that support workforce training, knowledge retention, and operational efficiency.
• Collaborate with subject matter experts to identify documentation gaps and implement improvements.
• Support Lean Manufacturing and Continuous Improvement initiatives through process documentation and standardization efforts.
• Assist in tracking and managing documentation-related action items resulting from audits, quality events, and operational projects.

• Bachelor's degree in Technical Writing, English, Communications, Business, Manufacturing Technology, Industrial Engineering, or a related field; or equivalent combination of education and experience.
• 0-2 years of technical writing, documentation management, quality systems, manufacturing support, or related experience.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to organize information clearly and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.

• Experience in a manufacturing, production, quality, or engineering environment.
• Familiarity with document control systems and quality management systems.
• Experience creating SOPs,…