Quality Assurance Manager, Commercial Services

Company Overview Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

What We’re Looking For:

Iridium is seeking an experienced Quality Assurance Manager for our Commercial Services. In this role, you'll lead quality assurance and process improvement activities supporting Iridium's Quality  Management System (QMS), with a focus on software quality, quality management systems, and compliance with established processes and customer requirements.

You'll be responsible for ensuring our quality processes are effective, documented, measurable, and consistently followed. Working closely with Commercial Services and cross-functional stakeholders, you'll identify process gaps, lead root cause investigations and corrective actions, support audits, and drive improvements that strengthen the quality and reliability of our products and services.

The ideal candidate brings hands-on experience implementing, maintaining, or improving a Quality Management System (QMS), practical knowledge of ISO 9001 or AS9100 requirements, and a strong understanding of software development and software quality assurance. You'll be comfortable working with leadership and technical teams to turn business requirements into effective processes and measurable results.

What You’ll Do:

Own and support quality assurance activities for Commercial Services, ensuring compliance with Iridium's  Quality Management System (QMS), applicable quality standards, and customer requirements.

Serve as the primary Quality point of contact for Commercial Services, providing guidance on quality management systems, ISO requirements, process compliance, and best practices.

Develop, implement, maintain, and continuously improve quality management processes, procedures, and controls to support consistent execution and measurable outcomes.

Lead internal and external Corrective Action Requests (CARs), including investigation, root cause analysis, corrective action planning, effectiveness reviews, and closure.

Provide software quality assurance oversight across development processes and deliverables, ensuring appropriate controls, documentation, verification activities, and compliance with established requirements.

Participate in New Product Introduction (NPI) program reviews, identifying quality risks and ensuring compliance with established processes, quality requirements, and deliverable expectations.

Plan, coordinate, and support internal and external quality audits and assessments, including preparation, evidence collection, findings resolution, and follow-up actions.

Analyze existing processes to identify gaps, assess risks, and prioritize improvement initiatives based on business impact.

Develop and maintain quality documentation, procedures, and training materials to support consistent implementation, auditing, and historical record-keeping.

Establish and analyze quality and process performance metrics, translating data into actionable insights and recommendations for…