Bartender

Summary of Position

The Bartender is responsible for preparing, serving, and selling food and beverages.

• Greet guests in a courteous and friendly manner, while promoting specials and documenting orders for drinks and food.
• Ensure adherence to bar specifications: proper bar mix preparation, standard recipes and proper portion control.
• Inputs orders into register at the point of sale and creates a check for each guest.
• Operates cash register according to established procedures, follow bank and deposit guidelines. This includes receiving cash from guests, making change as needed, validates charges, records charges and ensure vouchers are properly executed in order to balance all money.
• Maintains a clean work station, locks up and stores all beverages, food and other equipment items, turns in all banks and deposits cash drops.
• Helps out in cocktail lounge with drink orders and appetizers.
• Performs general cleaning tasks as assigned.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Other tasks as assigned by the Aunt Chilada’s Managers and the General Manager.

Education: High School Diploma or equivalent preferred

Experience: Prior bartending experience preferred

Certificates or Licenses: Maricopa County Food Service Worker Card and AZ Title IV Alcohol Certification

• Ability to adhere to all state, federal and corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests to ensure all laws are being followed.
• Ability to follow instructions and be a good listener.
• Ability to be alert, attentive, pleasant and outgoing.
• Ability to stand and move within confined space of bar for long periods of time.
• Knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic math skills necessary to operate cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
• Ability to memorize and perform Resort Standards, and Mystery shopper standards.

• Behaves ethically
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.