Busser

Summary of Position:

The Busperson is responsible for clearing and resetting tables, stocking and replenishing service stations as well as assisting service staff in serving of guests to ensure total guest satisfaction.

• Bring initial water, chips, salsa and hot sauce to guests.
• Rapidly clean tables and reset for next seating.
• Set up restaurant and service stations according to particular shifts.
• Assist with food servers in clearing plates, refilling beverages and table maintenance.
• Keep service station well stocked for own shift and for fellow staff.
• Cooperate with hostess in arranging for reservations and accommodate guests that are waiting for a table.
• Clean up and put away all equipment in the service stations.
• Other supportive functions as determined by the supervisor.

Education:

N/A

Experience:

prior hospitality experience preferred.

Certificates or Licenses:
Maricopa County Food Service Worker card.

• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to listen well and develop a good rapport with food servers.
• Ability to move through a crowded dining room with large(payload=cross emerging big> trays.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.