Aftermarket Product Support Representative

Aftermarket Product Support Representative

Join to apply for the Aftermarket Product Support Representative role at Federal Signal Corporation

OSW Equipment & Repair, LLC, a subsidiary of Federal Signal Corporation, is the largest truck body and trailer manufacturer in the Pacific Northwest. OSW’s main facility is located in the Maltby area in Snohomish County. OSW and has been in business for over 20 years and has branches in Edmonton, Canada and Tempe, Arizona. This position will be based out of our Tempe, AZ location.

As an Aftermarket Product Support Representative on our growing team, you are contributing to the success of the company by initiating, growing, and maintaining the outside parts sales portion of business, as part of the organization's Aftermarket Sales department. If you are bright, highly motivated, and a team player we encourage you to apply!

• Builds, maintains, and manages a customer base.
• Identifies and drives new sales leads based off market area and trends.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer loyalty through ongoing communication and relationship management; resolves any issues that may arise during and after the sales process.
• Collaborate with the OSW accounting department and the customer to resolve billing or payment issues.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Plans and completes an efficient sales route for the day which includes any necessary deliveries or pickups.
• Maintains basic records of truck condition, maintenance, and mileage.
• Attends industry related functions and promotes parts sales.
• Performs other related duties as assigned.

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills, time management, and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Highly proficient with mobile technology.
• Ability to learn and use technology to source parts.
• Demonstrated ability with the successful growth of a sales territory.
• Ability to build trust and strong relationships with customers and internal partners.
• Strong oral and written communication skills
• Demonstrated ability to be self-motivated, drive sales, and exceed expectations.
• Ability to identify and adjust sales strategy based on market trends for opportunities to attain company growth strategies.
• Excellent interpersonal communication
• Excellent driving record.
• Ability to travel within their designated territory up to 95% of the time.
• Ability to always remain professional and courteous.

• High School Diploma
• Bachelor’s degree in marketing, Sales, Business, or related field preferred.
• 1 - 3 years of successful outside sales experience
• 1 - 3 years of heavy-duty truck and trailer industry with knowledge of multiple brands of parts.
• Knowledge or experience with Vocational Unit Air & Hydraulic systems preferred.
• Minimum of 18 years of age
• Valid driver’s license and clean driving record.

• Prolonged periods of sitting in a vehicle.
• May be exposed to various weather conditions.
• Must be able to lift up to 50 pounds regularly.
• Must be able to load and unload packages with and without dollies in various types of weather.
• Must be able to travel.

• Wage Expectations: $50,000 – 75,000 / year
• Pay:
  This is an exempt, salaried position and employees are paid on a bi-weekly basis
• Typical Schedule:
  
  Five (5) Eight (8) hour days M-F
• Location:
  
  On Site – 1655 W 10th Pl, Tempe, AZ 85281

• Employees are eligible on the 1st of the month following the completion of 30 days…