Partner Account Specialist III

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

As a Partner Account Specialist III, you’ll be responsible for managing and growing a portfolio of Iridium partners ensuring long-term client satisfaction. You’ll bring a passion for building strong partner relationships and a drive to take ownership of account performance and strategic growth initiatives.

• Manage a portfolio of clients and act as their strategic advisor.
• Monitor account performance and provide regular reporting.
• Maintain detailed records in Iridium Dynamics CRM.
• Collaborate with internal teams to align on client goals and deliverables.
• Contribute to process improvements and client engagement strategies.
• Act as a key point of contact for assigned customer accounts.
• Assist in maintaining strong relationships with customers, responding promptly to inquiries and requests.
• Understand customer requirements and provide accurate information, support, and solutions.
• Escalate issues appropriately to ensure timely resolution.
• Track account activity, service metrics, and customer interactions.
• Assist in preparing reports and updates for management.
• Highlight trends, potential issues, or opportunities to improve customer experience.

• Bachelor’s degree in business or related field OR equivalent relevant experience in lieu of degree
• 5+ years of relevant experience in account management or client success.
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Be comfortable managing upward, including being a proactive communicator and asking for help when needed
• Have confidence and be able to establish valuable relationships with others
• Must be able to prioritize key tasks and have a strong sense of ownership over your work
• Be active in seeking out ways to continuously improve yourself and gain new knowledge
• Proven ability to grow revenue within existing accounts.
• Strong analytical and communication skills.
• Proficiency in CRM tools and reporting.

• Travel up to 20%

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

This job description…