Universal Service Representative Trainee

Universal Service Representative I Trainee

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This position is for the west valley Phoenix Metropolitan area which includes Glendale, Goodyear, and Surprise as well as Tempe. This position will train at our Tempe Branch located at 1511 N. Project Drive in Tempe, AZ or at our Goodyear Branch located at 15755 W. McDowell Road in Goodyear. The Universal Service Representative I employee acts as a Service Representative and enthusiastically cross‑sell Credit Union services.

Establishes and builds member relationships by identifying members’ needs and educating them with specific products and/or services. Responsible for performing a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and any other products/services, including investment referrals, insurance products, and mechanical repair coverage. Presents loan requests to underwriters for approval as per loan procedures.

Responsible for helping members via all channels such as phone, text, e‑mail, and assisting members with video solutions, and self‑serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Actively promotes and cross‑sells Electronic Services to members and serves as an electronic services expert in the branch. Responsible for providing secretarial and clerical support for all loan processing activities.

Prepares closing documents and miscellaneous paperwork necessary for booking and funding of new loan business each month. Provides general typing and clerical support for underwriting, including credit investigations and document preparation. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records. Ability to attain expected baselines in sales and service to support branch goals.

Support marketing and lending initiatives such MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two‑week and two‑month calls. Assists or refers members as necessary.

• Assumes responsibility for the effective development of Member relations through sales and service.
• Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and at 2 months.
• Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Has a knowledge of the Preferred Way of Selling.
• Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques.
• Makes appropriate recommendations for loan, deposits, and other products and services.
• Highly motivated and self‑driven. Sales and goal oriented.
• Demonstrate professional sales and negotiation skills to achieve individual and branch goals
• Resolves members problems and concerns related to consumer loan products and services, and account issues.
• Acts as a senior service representative and processes teller transactions.
• Identify additional cross‑sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
• Represents the Credit Union in a courteous and professional manner.
• Receives share deposits and loan payments. Computes interest.
• Processes cash advances, traveler's checks, cashier's checks, and money orders.
• Disburses cash or check share withdrawals.
• Processes transfers, post CD and all types of IRA's.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Balances daily…