Shipper Performance Coach, Transportation Services

Description

Amazon Global Logistics (GL) Linehaul is seeking a Shipper Performance Coach to improve the shipper experience for vendors and sellers who use Amazon Inbound Transportation. You will evaluate network shipper defects and drive improvement through coaching and performance management. This role involves creating and implementing recommendations to help shippers enhance their performance as Amazon continues to innovate in transportation and logistics.

• Monitor, verify, and present data on a daily basis
• Address transportation disruptions and barriers in real-time
• Identify root causes of transportation defects
• Maintain daily logs on assigned shippers
• Lead weekly calls with assigned shippers
• Lead daily business review stand-up calls

As a Shipper Performance Coach, you will actively manage the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and working directly with them to implement solutions. You'll need to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you'll interact with a wide range of stakeholders, teams, and partners daily.

At Amazon Global Logistics, we focus on learning, innovating, and enjoying our work. We are customer-focused, with direct engagement with our users. We seek individuals passionate about ownership and accountability, who are excited to reinvent the transportation shipper experience. If you’re driven to make a real impact and are enthusiastic about transportation and logistics, we want to hear from you.

Want to learn more about working with Amazon Transportation Services? Check out this video!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Learn more about our benefits here: https://(Use the "Apply for this Job" box below).-stock

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

• Bachelor's degree, or 2+ years of Amazon experience
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit  This position will remain posted until filled. Applicants should apply via our internal or external career site.