Provider Customer Advocate - Hybrid
Listed on 2025-12-31
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Customer Service/HelpDesk
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Healthcare
Join to apply for the Provider Customer Advocate - Hybrid role at Baylor Scott & White Health.
Interviews are underway and the targeted start date for this class is October 6, 2025.
To be considered, please ensure you live within a reasonable commuting distance of Temple, TX.
If selected, the onsite training hours will be from 8am to 5pm, Monday through Friday, for 8 weeks in total.
After training, you will work 40 hours per week with shifts scheduled between 7am and 5pm, Monday through Friday.
About UsAt Baylor Scott & White Health, we promote the well-being of individuals, families, and communities. We are the largest not-for-profit healthcare system in Texas, empowering you to live well.
Our Core Values- We serve faithfully by doing what's right with a joyful heart.
- We never settle, constantly striving for better.
- We support one another and those we serve.
- We make an impact by taking initiative and delivering an exceptional experience.
Our benefits are designed to support your well-being at every stage:
- Eligibility from day 1
- Dollar-for-dollar 401(k) match up to 5%
- Debt-free tuition assistance for various degrees and certificates
- Immediate access to time off benefits
Note:
Benefits may vary based on position type and level.
The Customer Advocate 1 communicates policies, procedures, and services of the Health Plan to Members and Providers, handling complaints and resolving issues proactively.
Essential Functions- Communicate policies and services to Members and Providers, assist with access and appointments.
- Meet call handling and quality goals, including call answer time, abandonment rate, and schedule adherence.
- Serve as primary contact for benefits, claims, and inquiries, verifying and updating information.
- Resolve concerns before escalation, and document interactions accurately.
- Complete proficiency and customer service training successfully.
- Demonstrate proficiency in typing, computer skills, and communication.
- Perform well under pressure, multi-task, and solve problems effectively.
- High School Diploma or GED
- At least 1 year of experience
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