EMS Dispatcher

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full detail on coverage and eligibility, visit the Baylor Scott & White Benefits Hub. Benefits may vary based on position type and/or level.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

The CSC Dispatcher answers emergency calls and routes them to the right responders quickly, activates internal medical, facility, and weather response team alerts, and enters incidents in the emergency notification software or EMS Dispatch System.

• Answer emergency and 911 calls and route them to the right responders quickly and efficiently. Evaluate and prioritize calls for help to patient transport, EMS, internal medical, facility, and security teams, as well as local EMS and Fire Departments.
• Complete all competencies required for dispatching patient transportation.
• Manage or participate in projects in support of the department.
• Provide feedback to leadership regarding ways to improve processes, increase efficiency, and maximize the performance of the department.
• Perform all other customer service center position appropriate duties as required in a competent, professional, and courteous manner.

• Ability to handle difficult situations; providing conflict resolution if necessary.
• Ability to utilize complex communications, alarms, and other various systems.
• Must have the ability to multi‑task in a high‑call‑volume call center.
• Must remain calm, focused and positive during life and death situations involving police, security, and medical responses.
• Excellent customer service skills.
• Written and verbal communication skills to maintain efficient operations in public safety/security situations.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to train frontline staff in all job functions.

We believe that all people should feel welcomed, valued and supported.

• Education:
  
  H.S. Diploma/GED Equivalent
• Experience:
  
  2 years of experience
• Certification/License/Registration: 911 Certification (911
  
  CERT) – TCOLE 911 Certification within 6 months of hire.

Entry level

Full‑time

Management and Manufacturing

Hospitals and Health Care