Customer Service Representative

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Direct message the job poster from Saltu Healthcare

📍 Temple, TX | ⏳ 3-Month Contract with Possible Full-Time Conversion

• Provide members with accurate information regarding plan policies, procedures, services, and benefits
• Serve as primary support for benefits, premium payments, and simple enrollment inquiries
• Verify and update member demographic information in the system
• Meet call center performance standards, including:
• Answering 80% of calls within 30 seconds
• Call abandonment rate under 5%
• De-escalate concerns and attempt to resolve issues before they escalate to formal complaints
• Document all member interactions clearly and accurately following department guidelines
• Utilize internal resources to obtain benefit details and resolve inquiries
• Maintain strong schedule adherence and participate in ongoing proficiency training

• High School Diploma or GED required
• Entry-level friendly – customer service experience is helpful but not required
• Must pass customer service training, proficiency exams, and onboarding assessments

Entry level

Contract

Customer Service

Hospitals and Health Care