More jobs:
Customer Service
Job in
Temple, Bell County, Texas, 76508, USA
Listed on 2026-01-07
Listing for:
Collabera
Full Time
position Listed on 2026-01-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Contract:
Temple, Texas, US
Salary Range: 17.00 - 18.00 | Per Hour
Job Code: 366447
End Date:
Days Left: 27 days, 2 hours left
Apply
Job Description:
The Member Customer Advocate serves as the primary point of contact for members, providing exceptional customer service and support. Responsible for handling inquiries, resolving issues, and guiding members through benefits, account information, and service-related questions. Must have excellent communication skills, strong problem-solving abilities, attention to detail, and proficiency in computer systems or CRM platforms. The role requires maintaining accurate records, ensuring compliance with organizational policies, and fostering a positive member experience.
Must-Have:
• Exceptional customer service and communication skills
• Ability to handle inquiries and resolve issues efficiently
• Attention to detail and accuracy in documentation
• Basic computer literacy and CRM/EMR proficiency
• Knowledge of member benefits, insurance, or healthcare processes (preferred)
Salary and Other Compensation:
The annual [salary/hourly rate] for this position is between $17.00
- 18.00 per hour. Factors which may affect pay within this range may
include geography/market, skills, education, experience, and other
qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to
applicable eligibility requirements:
[medical insurance], [dental insurance], [vision insurance], [401(k)
retirement plan], [life insurance], [long-term disability insurance], [short
term disability insurance],[paid parking/public transportation], [Paid time off], [Days/hours of paid sick and safe time], [Days/hours of paid vacation time], [Weeks of paid parental leave], [Paid holidays annually], [any additional benefits applicable].
Job Requirement
- Customer Service
- CSR
- CRM
- Exceptional customer service
- Member Customer Advocate
- calling
- calls
- customer specialist
- Member Support
- Client Relations
- Call Center
- Complaint Resolution
- Customer Satisfaction
- Member Benefits
- Insurance Verification
- Healthcare Terminology
- Eligibility Verification
- Claims Assistance
- Data Entry
- Problem Solving
- Attention to Detail
- Time Management
- Recruiter
- Phone
- Priyanka Sen
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