Private Banking Associate

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Temple, TX.

Private Banking is responsible for developing, managing, and retaining full personal relationships with high income/high net worth Private Banking Clients. The Private Banking Associate is responsible for managing a smaller select portfolio of high-net-worth clients while primarily supporting Private Bankers in servicing a larger deposit portfolio. This role focuses on ensuring excellent client service, deepening relationships, and partnering with internal Wealth & Trust teams and Raymond James advisors to provide comprehensive financial solutions.

The Private Banking Associate plays a key role in relationship management, servicing deposit accounts, and client advocacy.

• Work closely with up to three Private Bankers to structure, onboard, and service deposit and lending solutions that align with client goals.
• Service deposit relationships and a portfolio of clients by planning, delivering, and reviewing regularly with clients. Deliver a high degree of personal contact and open communication among clients and internal teams creates an extraordinary experience.
• Accurately process customer service requests including new account opening, updating accounts and assistance with alternative delivery channels such as online banking, debit cards, and mobile banking.
• Assist Private Bankers in pricing strategies and retention efforts to exceed customer expectations.
• Establish and maintain strong relationships with existing Private Banking clients, serving as their primary point of contact for all banking needs.
• Identify and develop new relationships of potential Private Banking Clients both internal and external to the bank.
• Collaborate with other departments within the bank to ensure that clients receive excellent service and that the bank’s goals are achieved.
• Identify additional opportunities from existing clients and leverage all resources and other colleagues to successfully become the client’s lead or sole provider.
• Coordinate commercial, consumer and other loan requests through established processes.
• Develop detailed knowledge of products and services offered by Extraco Corporation including commercial loans, consumer loans, depository accounts, consulting, etc.
• Maintain accurate and up-to-date records of client interactions, sales activities, and performance metrics.
• Participate in community events to promote the bank and build relationships with potential clients.
• Keep up to date with industry trends and regulations to ensure compliance.
• Will work on projects with limited complexity in a support and advisory role.

• Functions and banking services are effectively performed in accordance with Extraco policies, procedures, and legal and regulatory requirements.
• Documents and reports are completed accurately, efficiently, and on time.
• Good working relationships and partnerships exist with Extraco personnel, management, customers, and vendors.
• Adheres to prescribed KPI goals including new business acquisition, product, deposit, loan growth, client satisfaction, and client retention.

Bachelor's degree in Business, Finance, or related field preferred.

• 1-3 years of banking or financial services experience required.
• Prior experience in client service or operations roles preferred.
• Experience working with high-net-worth clients a plus.
• Proven track record of accuracy and attention to detail.

• Strong relationship management and team building skills; views team concept as critical to model.
• Effective oral and written communication skills. Good communication and public relations skills.
• Ability to cooperate with and assist others both externally and internally.
• Good organizational and time management skills with ability to handle multiple tasks under tight time frames.
• Goal-oriented and driven to achieve individual and team objectives.
• Attention to detail and accuracy.
• Understanding of banking regulations and compliance requirements.
• Ability to solve practical problems and deal with a variety of concrete…