Access Services Representative - Part Time

Access Services Representative 2 - Part Time

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Job Summary

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patients, verify insurance benefits, negotiate and collect patient financial responsibilities. Actively cross‑trains and works in all areas as assigned. Serves as a mentor and/or trainer for peers.

Essential Functions Of The Role

• Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, pre‑certification and billing.
• Understand patient flow processes in each area.
• Identify process improvement opportunities that promote team concepts with co‑workers while improving revenue cycle functions and patient experience.
• Interact on an ongoing basis with other areas and departments to provide appropriate information related to patient delays, schedule changes, intra‑ and interdepartmental coordination.
• Verify patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and collect patient liability according to financial clearance policies related to existing and/or bad debt accounts.
• Determine patient liability and advise patient of deposit requirements per policy; negotiate payment arrangements with patient where necessary per policy.
• May be responsible for performing cashiering responsibilities according to established policies and procedures.
• Assist patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (e.g., wheelchairs) when applicable. Escalate potential service issues to management when necessary.
• Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
• Conduct formal, documented training and serve as a resource to others.
• Proactively accept new responsibilities as identified by leadership. Perform revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills; professional and respectful telephone etiquette.
• Maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health and suffering patients in addition to life or death situations.
• High level of empathy with ability to effectively communicate with patients and family members during traumatic events, demonstrating exceptional customer service skills.
• Manage multiple changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience