Patient Services Specialist

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The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic, or other operational area that assists patients to ensure high‑quality, patient‑centered care. This senior‑level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones.
• Serves as an expert in handling more complex tasks and responding to escalated issues.
• Participates in process‑improvement initiatives; facilitates or leads team meetings; attends huddles, tracks metrics, and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website, and other resource access.
• Monitors team members' participation to ensure training is utilized and provides additional training if needed.
• Serves as backup to supervisor in his or her absence; assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs in conjunction with the manager or supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

• Excellent listening, interpersonal, and communication (oral and written) skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation; thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to analyze unpaid third‑party claims and delinquent accounts to determine appropriate follow‑up actions to ensure payment.
• Ability to mentor and train staff.

Our competitive benefits package includes the following:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

• Education – H.S. Diploma/GED Equivalent
• Experience – 2 Years of Experience

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

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