Access Services Representative - Night PRN

Access Services Representative - Night PRN

Job Summary:

The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.

Essential Functions of the Role:

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients at multiple locations and works across various areas within the department. Understands the patient flow processes in each area and identifies process improvement opportunities.
• Interacts with other areas and departments to provide appropriate information related to patient delays and changes in schedule intra- and interdepartmentally.
• Verifies patient eligibility for insurance coverage and appropriate benefit levels; calculates and collects patient liability according to policies.
• Assumes cashiering responsibilities according to established policies.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance when applicable.
• Adheres to compliance regarding order validations, cash policy, government payor requirements, and patient safety requirements for patient identification.
• Escalates potential service issues to management when necessary.

Key Success Factors:

• 1 Year Of Healthcare Or Customer Service Experience Preferred.
• Good listening, interpersonal, and communication skills; professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment.
• High level of empathy and ability to communicate with patients and family members during traumatic events while demonstrating exceptional customer service.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Benefits:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Qualifications:

• Education:
  
  H.S. Diploma/GED Equivalent
• Experience:
  
  Less than 1 Year of Experience

Seniority level:
Entry level

Employment type:

Full-time