Access Services Scheduling Specialist- ONSITE

Access Services Scheduling Specialist - ONSITE (Mon-Fri 8am-5pm)

Apply for the Access Services Scheduling Specialist - ONSITE (Mon-Fri 8am-5pm) role at Baylor Scott & White Health
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The Scheduling Specialist, under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including radiology and imaging, validates outpatient orders, and captures patient demographic and insurance information.

• Contact patients or providers for outpatient diagnostic procedures.
• Contact patients to schedule outpatient diagnostic procedures.
• Collect patient demographic and insurance information during scheduling phone calls with patients or providers.
• Validate that insurance is in network with the provider.
• Compile patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
• Monitor inbound orders to ensure they are validated and routed appropriately, ensuring patients are contacted in a timely manner to schedule procedures.
• Contact affected departments to ensure patients are prepared and necessary personnel and equipment are available.
• Meet telephone system metrics and other productivity standards set by the department, including length of call, answer time, and number of calls taken within a specific period.

• Consistently meet performance standards of production, accuracy, completeness, and quality.
• Demonstrate good listening, interpersonal, and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Maintain a professional demeanor in a highly stressful and emotional environment, including behavioral health and suffering patients in life/death situations.
• Exhibit a high level of empathy and effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
• Manage multiple, changing priorities effectively and in an organized manner.
• Provide excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and proficiency with Microsoft Office.

Our competitive benefits package includes the following:

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Note:

Benefits may vary based on position type and/or level.

• High school diploma/GED equivalent.
• Less than 1 year of experience.

• Entry level

• Full-time

• Other

• Hospitals and Health Care