Patient Services Specialist - Occupational Medicine

Patient Services Specialist - Occupational Medicine Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient‑centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.

• Assists with patient duties, including patient relations, check–in or check–out, scheduling, insurance verification, and answering phones, and arranges follow‑up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information, verifies patient demographics and enters changes into the computer system, directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines; posts payments and enters charges into computer using appropriate codes; generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities; may discuss financial arrangements with patients.
• Receives and directs phone calls, assists patients and other visitors, responds to routine inquiries concerning practice services, hours of operation, etc.; ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written) skills, professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences; empathetic, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigation skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Note:

Benefits may vary based on position type and/or level.

• Education:
  
  H.S. Diploma/GED Equivalent.
• Experience:
  
  Less than 1 year of experience.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care