Lead Medical Support Assistant

The incumbent will serve as a Lead Medical Support Assistant in Primary Care (Ambulatory Care North) service located in Central Texas Veterans Health Care System (CTVHCS). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. The Lead MSA will serve as a knowledge reference for staff regarding programs and processes conducted in the Ambulatory Care North.

The incumbent will serve as a Lead Medical Support Assistant in Primary Care (Ambulatory Care North) service located in Central Texas Veterans Health Care System (CTVHCS). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. The Lead MSA will serve as a knowledge reference for staff regarding programs and processes conducted in the Ambulatory Care North.

• To qualify for appointment to this position - all applicants must possess the following:
  United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• No experience required
• Education
• High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial- level Board or Department of Education
• Licensure/Certification/Registration
• None English Language Proficiency:
  Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations:
  Lead Medical Support Assistant - GS-07:
  
  Experience:
  
  One year of creditable experience equivalent to the next lower grade
• Knowledge
  - Skills - and Abilities (KSAs):
  In addition to meeting the experience above - the candidate must demonstrate the following KSAs:
  Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• Ability to provide staff development and training
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Preferred Experience:
  
  One year of experience equivalent to the GS-6 grade level Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff
• Ability to provide staff development and training
• Demonstrate an understanding of the impact of incomplete work across multiple clinics
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• Reference: For more information on this…