Senior Salesforce Administrator

The Senior Salesforce Administrato
r owns the health, scalability, and business value of our Salesforce platform. This role blends expert administration with light development to design robust configurations, safeguard data quality, and lead cross-cloud solutions (Sales, Service, Field Service, CPQ/RC). You'll partner with business and technical teams to translate objectives into scalable architectures, drive roadmap execution, and deliver reliable, high-adoption solutions that improve revenue operations, service delivery, and decision-making.

• Platform Strategy & Roadmap
  -Align releases to business priorities; propose simplifications and deprecations to reduce tech debt and cost of ownership.
• Advanced Administration & Light Dev - Build and maintain objects, fields, page layouts, record types, Profiles/Permission Sets, Validation Rules, Flows, and assignment rules; author lightweight Apex/Lightning fixes when configuration alone won't scale (e.g., orchestration, complex CPQ rules, callable actions).
• CPQ & Revenue Processes - Configure/maintain bundles, product/price rules, discount schedules, quote templates, approvals.
• Field Service & Service Operations - Administer Field Service data models (Work Orders, Appointments, Resources, etc..).
• Data Quality & Governance - Define standards for master data (accounts, contacts, products, etc..); implement dedupe, validation, and stewardship processes; manage Large Data Volumes and Bulk API operations.
• Integrations & Interoperability - Coordinate and support integrations with ERP's (e.g., Net Suite/SAP/Syspro), telephony/communications, marketing, and data platforms.
• Release & Change Management - Run structured release cycles across sandboxes; implement Dev Ops best practices (version control, change sets/CI), regression testing, and post-release monitoring.
• Security & Compliance - Manage Roles, Sharing, and Audit Trail where applicable.
• Enablement & Adoption - Build admin-quality documentation, SOPs, and training; mentor junior admins/analysts; champion UX simplicity and measurable adoption.

• Education - Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• Core Experience - 10+ years administering Salesforce across multiple clouds (Sales, Service), with hands-on Field Service and CPQ/RC experience; proven track record in complex orgs (multi-BU, integrations, etc..).
• Certifications - Salesforce Administrator (required). Strong plus:
  Advanced Administrator, Platform App Builder; CPQ Specialist and/or Field Service certifications preferred.
• Expert in Flows/Automation and security model; comfortable with Apex triggers/classes, Lightning Components, and SOQL when needed to achieve scale.
• Experience administering and coordinating integrations with ERP and data tools.
• Data Stewardship - Master data design, deduplication, Bulk API, and migration tooling (Data Loader/Workbench); comfort with product/catalog/pricing structures.
• Agile experience a plus. Experience and success with release/change management best practices; excellent documentation and stakeholder communication.
• Proficiency with Microsoft 365 (especially Excel for data prep/QA), Azure Dev Ops or similar.