Senior Help Desk Lead - AI, Automation & Enterprise
Listed on 2026-11-05
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Project Manager
McLane Co. is seeking a Senior Help Desk Leader to drive the Enterprise Service Desk Level 2 (ISS) with a focus on automation, AI innovation, and process improvements.
You will lead a high-performing team and collaborate with Infrastructure, Security, Applications, and ITSM to modernize support operations. Candidates should have a Bachelor's in IT/CS or related field and 5+ years of leadership in technical support or service management, with strong ITSM knowledge and stakeholder management
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The Senior Help Desk Lead - AI, Automation & Enterprise Support position in the IT & Technology field is open for applications.
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