Dispatcher, Retail

Benefits:

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue

Makes every effort to compress call scheduling to effectively maximize productivity and revenue

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber

Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment

Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time

Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues

Enters equipment type and age information for systems into Success Ware

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Must have good computer software skills

Prior customer service experience preferred

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.