Key Account Manager - Infectious Disease Diagnostics - AZ​/NM​/El Paso, TX

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease () is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in AZ/NM/El Paso, TX territory. This is more than a sales position; it is a chance to make a real impact in healthcare by delivering cutting‑edge diagnostic solutions where they matter most.

The role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including laboratory, ED, clinic, physician office lab and urgent care settings.

As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, you’ll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business.

You will be responsible for an annual target and goal achievement within the following product lines: ™ PLATFORM (Influenza, Covid‑19, RSV, Strep A), Binax

NOW™ COVID‑19/Flu A&B Combo, DETERMINE HIV‑1/2™, Binax

NOW™ Streptococcus pneumoniae & Legionella, Binax

NOW® Malaria, Clearview™ hCG, Clearview™ PBP2a SA.

• Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs.
• Build and maintain strong relationships through proactive collaboration and understanding of customer objectives.
• Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction.
• Gather insight from multiple sources to understand stakeholder priorities and challenges.
• Collaborate with Sales Development Manager, Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats.
• Serve as the trusted advisor customers turn to, building loyalty through expertise, empathy and results.
• Develop and execute strategic account plans focused on value expansion and profitability.
• Identify and implement operational improvements to drive customer success.
• Use sales metrics and standardized tools to document the sales process and influence purchasing decisions.
• Build and maintain strong competitive product knowledge.
• Own the sales funnel (SFDC) and account analysis (Power
  
  BI) to ensure a clear roadmap for growth and sustainment.
• Exhibit strong analytical skills and use the Microsoft Platform for account analysis and internal communication and planning.
• Be…