Complaints Handler

Join our One Great Team here at Haven as a Complaints Handler, where you’ll be the heart and soul of a stress-free experience for our guests and owners, making their stay with us feel extra special!

As a key member of our Guest Experience Team,you’llconnect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile,you’llhelp make every moment enjoyable and worry-free. Whetherit’sad dressing concerns or going above and beyondto create a seamless experience, your efforts will leavea lasting impression on our guests.

• Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.
• Take a thoughtful approach to complaints. Investigate issues thoroughly, document important details, and provide tailored solutions that fit each unique situation.
• Resolve and handle complaints with professionalism, escalating to the appropriate teamwhen needed to ensure a swift and effective resolution.
• Follow up on resolved concerns with check-in calls, confirming guests’ satisfaction and reinforcing our commitment to exceptional service.
• Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners.

• Previous experience as a Complaints Handler or in a similar role in guest relations or customer service.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, andmaintaina professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.