Duty Officer Leisure Centre

Duty Officer - Tenby Leisure Centre

Salary: Grade 6 – £28,142 – £31,022

Contractual hours: 37

Contract type: Open Ended

Job reference: REQAA
6870

Job Category: Leisure

• Lead and inspire the daily operations team, ensuring every customer enjoys a safe, welcoming, and high‑quality experience.
• Actively monitor staffing levels, arranging cover when needed, and managing rotas efficiently.
• Be visible and approachable throughout the facility to check standards, support staff, and address issues promptly.
• Handle customer enquiries that require managerial input, ensuring a positive resolution.
• Work closely with the Sites Manager to address maintenance needs.
• Ensure Health & Safety compliance at all times.
• Serve as the main key holder, including opening/closing duties and emergency callouts.

• Confident, people‑focused leader with proven ability to motivate, guide, and support teams.
• Passionate about customer satisfaction and creating memorable experiences.
• Experience in the leisure industry, ideally at Duty Officer or Supervisor level.
• Holds or willing to train for NPLQ and Pool Plant Operators qualifications.
• Flexible and adaptable, willing to work early mornings, evenings, weekends (one in four), and bank holidays.
• Willing to relocate to, or already living in, the area.

• Opportunity to shape a positive, customer‑first culture.
• Training and career development.
• Generous holiday allowance – 26 days plus 8 bank holidays.
• Membership in a local authority pension scheme.
• Lifestyle benefits of Pembrokeshire’s coastline.
• Possibility to work at the sister site, Pembroke Leisure, on rotation.

Applicants must be subject to a DBS disclosure check. Personal information may be shared with Cifas for fraud prevention and identity verification.

Applicants must have the right to work in the UK. Pembrokeshire County Council does not accept applications requiring a Skilled Worker visa.

Welsh language skills are desirable but not essential.

or . For further information contact the HR Systems Team or Recruitment Team.