Apprentice Medical Receptionist

Introduction

We are looking to recruit a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients over the telephone, face to face and through our digital platform askmyGP. The confidential nature of the position will require a high level of trust and understanding.

Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment.

Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.

We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.

We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.

Day to day role responsibilities will include:

• Greet our patients with kindness and understanding
• Answer the incoming calls swiftly
• Offer guidance to our patients face to face as they present at the front desk
• Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
• Ensure clear and accurate entries are documented in our patients medical records.
• Listen carefully and be understanding to our patients needs
• Communicate well with colleagues
• Build good relationships with colleagues
• Complete all tasks to a high standard
• Scanning documents accurately to medical records
• Attend practice meetings as required
• Keep your working area clear and tidy

• The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

• Essential - GCSE - maths and English - 9-2/A*-E

Course: Customer service practitioner (level
2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Week: Monday to Friday, times to be confirmed. 30 minute/one-hour lunch breaks each day.

Expected Duration: 1 Year

Training Provider: COLCHESTER INSTITUTE