IT Service and Support Analyst Job Tendring area,England UK,IT/Tech

The Vacancy

Following a recent internal promotion, Trinity House is seeking an IT Service and Support Analyst on a two-year fixed-term contract to join our IT team in Harwich. This is an excellent opportunity for someone with experience in IT support who is looking to broaden their technical expertise across a diverse range of systems, technologies and infrastructure.

As part of a friendly and collaborative team, you will play a key role in ensuring the availability, security and performance of business-critical systems that support Trinity House's vital mission of safeguarding mariners around the coast of England, Wales, the Channel Islands and Gibraltar.

What You'll Be Doing

As an IT Service and Support Analyst, you will provide first and second-line technical support to colleagues across the organisation, helping to maintain and improve the IT services that enable our operations.

Key Responsibilities Include

Providing technical support for a wide range of hardware, software and network-related issues.
Diagnosing and resolving Service Desk requests in line with agreed service levels.
Supporting business-critical systems and ensuring high levels of service availability.
Assisting with the administration of Windows desktop and server environments, Microsoft technologies and networking infrastructure.
Supporting cyber security initiatives and promoting good security practices across the organisation.
Maintaining accurate technical documentation and configuration records.
Participating in IT projects, disaster recovery testing and business continuity activities.
Contributing to out-of-hours support arrangements following appropriate training.

This role offers exposure to a broad technical environment, making it ideal for someone who enjoys learning and developing their skills across multiple IT disciplines.

What We're Looking For

We're interested in hearing from candidates who combine strong technical knowledge with excellent customer service skills.

You Will Ideally Have

Experience providing first-line or second-line IT support within a service-focused environment.
Strong troubleshooting, analytical and problem-solving abilities.
Knowledge of Microsoft technologies, including Windows Desktop and Server operating systems, Microsoft Office and Exchange.
Experience of Active Directory and an understanding of networking concepts such as LANs, IP addressing, DNS and wireless networking.
An understanding of service level agreements and the importance of delivering high-quality support services.
Awareness of cyber security principles, threats and basic countermeasures.
The ability to communicate effectively with both technical and non-technical users.
A proactive approach, with the ability to work independently and as part of a team.

Qualifications

Five Level 2 qualifications (eg GCSE’s), including English and Mathematics.
A relevant IT qualification such as CompTIA A+, NVQ Level 3, BTEC National Certificate or equivalent.

What We Can Offer

At Trinity House, you'll have the opportunity to build your career in a unique organisation that combines heritage, innovation and public service.

In Return, We Offer

A varied and rewarding role supporting a wide range of technologies and systems.
Ongoing training and professional development opportunities.
The chance to work alongside experienced IT professionals in a supportive team environment.
Exposure to a broad range…