Freight Forwarder

Job Req Number: 120642

Time Type:
Full Time

At DSV we’re building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

DSV are looking for a pro-active, positive and customer-focused Cross Trade & Dedicated Transport Operator to join our International Operations Team. This is a varied role that provides operational support across our Cross Trade and Dedicated Transport activities, helping to ensure continuity during annual leave, absence cover, peak trading periods, and increased workload volumes.

The successful candidate will be comfortable working in a fast-paced environment, managing multiple priorities, building strong customer relationships, and taking ownership of shipments from quotation through to successful delivery.

As part of a team currently operating through a period of growth and integration, we are looking for someone who embraces change, remains positive under pressure, and is willing to support colleagues and contribute to continuous improvement.

• Manage part load and full load cross-trade shipments across Europe, alongside dedicated transport and van movements.
• Accept and process customer bookings accurately and efficiently.
• Monitor shipments proactively and manage exceptions through to resolution.
• Communicate and build relationships with customers, suppliers, and internal stakeholders.
• Ensure PODs, IODs, invoices, and supplier costs are completed accurately and within required timelines.

• Deliver outstanding customer service through proactive communication.
• Provide event updates throughout the shipment lifecycle, including:
• Collection confirmations
• In-transit updates
• Delivery updates
• Delay notifications
• Manage customer queries and resolve operational issues promptly and professionally.

• Prepare and provide quotations in line with customer requirements.
• Work closely with suppliers to ensure competitive and profitable solutions.
• Support the team in achieving service and commercial objectives.

• Support customs processes to ensure shipments move compliantly and efficiently.
• Liaise with customers and service providers to obtain required documentation.
• Ensure operational and customs records are maintained accurately.

• Provide cover for annual leave, sickness absence, and peak workload periods across the team.
• Demonstrate flexibility and a willingness to support colleagues when operational demands require it.
• Contribute positively to team success and operational performance.

• Experience with in transport, logistics, freight forwarding, or customer service.
• Strong organisational skills and the ability to manage a busy and changing workload.
• Excellent communication and customer service skills.
• Experience working with European transport operations is desirable.
• Understanding of customs processes would be advantageous.
• Ability to solve problems and make decisions in a fast-paced environment.
• Good IT skills and experience using transport management systems.
• High attention to detail and strong administrative skills.

• Positive and professional attitude.
• Customer-focused with a passion for service excellence.
• Adaptable and comfortable working through change.
• Strong sense of ownership and accountability.
• Team player with a willingness to support the wider operation.
• Resilient and able to perform well under pressure.
• Proactive approach to identifying and resolving issues.
• Committed to continuous improvement and finding better ways of working.

Competitive Salary Package and an opportunity to be a part of and…