Quality & Compliance Lead

Quality & Compliance Lead – Supported Living

Location: North-East Essex, Ipswich & Norwich (travel required)

Reporting to: Managing Director

At Harley House Supported Living, our mission is to make a positive difference to people and their families by delivering personalised health and social care that helps people achieve the things they want out of life.

Our values are at the heart of everything we do:

• SAFE
  – Putting people first and protecting their rights.
• SOUND
  – Delivering high-quality, evidence-based care.
• SUPPORTIVE
  – Empowering people to achieve independence, choice and control.

The Quality & Compliance Lead will be responsible for leading and coordinating the day-to-day Quality & Compliance function across Harley House Supported Living
, supporting the organisation to maintain safe, effective, person-centred and regulatory-compliant services.

The postholder will provide a visible and proactive quality presence across services, coordinating quality assurance activity, audits, compliance monitoring, action planning, data analysis and quality improvement.

Working collaboratively with Registered Managers, the Operations Manager and other organisational leads, the Quality & Compliance Lead will identify areas of good practice, emerging risks and areas requiring improvement, ensuring these are appropriately reported, acted upon, monitored and escalated.

The postholder will maintain appropriate professional independence from operational service delivery, providing constructive challenge where required while supporting managers to achieve and sustain improvements.

The Quality & Compliance Lead will work closely with Harley House's Strategic Quality & Governance Consultant, providing evidence and quality intelligence to support organisational assurance and the Quality & Governance Committee.

Quality Assurance: Plan and undertake scheduled and responsive quality visits across services, triangulating evidence through observation, records, staff and manager discussions, and the experiences of people supported.

Compliance & Regulatory Oversight: Monitor compliance with CQC standards, legislation, local authority requirements, organisational policies and internal quality frameworks, identifying and escalating significant risks.

Audit Programme: Coordinate the organisational audit programme, undertake independent audits and deep dives, validate service-level audit findings, and identify recurring themes, systemic concerns and good practice.

Quality Improvement: Work with Registered Managers and the Operations Manager to develop, monitor and challenge quality improvement plans, ensuring actions are completed effectively and improvements are sustained.

Safeguarding Oversight: Provide quality assurance of safeguarding activity, monitoring reporting, outcomes, timeliness, notifications, themes, learning and improvement actions, while ensuring the voice of the person supported remains central.

CQC & Inspection Readiness: Coordinate day-to-day CQC readiness, monitor regulatory evidence, identify gaps, support mock inspections and preparation for external assurance activity, and track resulting actions.

Policy & Practice Compliance: Undertake spot checks to ensure staff practice reflects current policies, procedures and expected standards, challenging and escalating areas of concern.

Quality Intelligence & Reporting: Maintain the quality dashboard, analyse quality data and KPIs, identify trends and emerging risks, and produce regular evidence-based reports and recommendations for the Quality & Governance Committee.

Quality Indicators: Monitor key quality indicators including audit completion, non-compliance, overdue actions, incidents, medication,…