Duty Manager

We are recruiting for a Duty Manager for our new Manningtree shop. This is a retail shop, donation centre and cafe.

The role is for 30 hours per week, with the possibility of being full time, working on a rota basis that will include weekends.

• Provide visible shift leadership, guidance and support to paid staff and volunteers across the site.
• Support and lead when the Retail, Cafe and Donation Centre Site Manager is absent in the day-to-day operation of the Manningtree shop and café, including contributing to agreed income, Gift Aid and performance objectives.
• Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.
• Responsible for ensuring the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre, the logistic team and other shops.
• Ensure the shop and cafe follow all current approved policies, procedures, SOPs, food and food-/product-safety controls and mandatory training requirements.
• Run the cafe safely and efficiently, including food hygiene, allergen controls, stock ordering, waste reduction, cleaning, cash handling and customer service, with training provided for the role.
• Promote the shop through suitable local content and community activity within brand, social media, consent and approval requirements.
• Protect St Helena’s people, donated goods, assets, charitable funds, information and reputation.

£20,611.37 per annum

30 hours per week

Manningtree

Our ideal candiate will possess the following skills and experience:

• Customer Focus – builds positive relationships with customers, donors and volunteers, ensuring everyone feels welcomed, valued and appreciated.
• Leadership and Team Development – leads by example, encouraging and supporting others to give their best while creating a positive, inclusive team environment.
• Organised and Reliable – Take pride in maintaining high standards, managing priorities effectively and ensuring the shop operates efficiently and safely.
• Proactive and Resilient – approaches challenges with a positive attitude, uses initiative to find solutions and remains calm and adaptable in a fast-paced environment.
• Retail Management Experience
• To run an efficient and effective shop to maximise profits from the sale of donated stock for St Helena.
• To support the paid and volunteer team by providing communication, leadership, training, support, guidance, and direction to their efforts.
• The ability to visual merchandise and create strong showroom.