Retail, Cafe & Donation Centre Site Manager

St Helena Hospice is seeking a Shop Manager to work at our new Manningtree store. The role is for 37.5 hours per week working on a rota basis that will include weekends. The new store will be a retail shop, donation centre and a cafe.

• To lead a welcoming, safe and commercially successful St Helena shop and cafe that maximise sustainable income, provide an excellent customer and donor experience, develop an engaged team of staff and volunteers, strengthen St Helena's profile within Manningtree, and support the effective receipt, processing, storage and movement of donated stock. Develop a programme of sustainability/upcycling workshops.
• The postholder will oversee the day-to-day cafe operation and complete the role-specific training required to do so safely and confidently.
• Lead the day-to-day operation of the Manningtree shop and cafe, delivering agreed income, contribution, Gift Aid and other performance objectives.
• Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.
• Recruit, lead, develop and retain a capable, inclusive team of paid staff and volunteers across the shop and cafe.
• Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working closely with the Donation Centre, the logistic team and other shops.
• Ensure the shop and cafe follow all current approved policies, procedures, SOPs, food and food-/product-safety controls and mandatory training requirements.
• Run the cafe safely and efficiently, including food hygiene, allergen controls, stock ordering, waste reduction, cleaning, cash handling and customer service, with training provided for the role.
• Promote the shop through suitable local content and community activity within brand, social media, consent and approval requirements.
• Protect St Helena's people, donated goods, assets, charitable funds, information and reputation.

£27,610.20

37.5 hours per week

Manningtree

• Site leadership and intergated operations
• Commercial performance and customer experience
• Cafe operations
• Donation Centre operations, stock processing and distribution
• People leadership and volunteer management
• Policies, SOPs, quality & compliance
• Store promotion, content and community engagement
• Health, safety, safeguarding and security
• Fianance, records and systems

Full details are in the attached recruitment pack.

• 10-reasons-to-work-for-St-Helena-branded-non-clinical-mk1.pdf

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