Member Service Representative​/Teller

Member Service Representative/Teller – Liberty Federal Credit Union

Location:

Nolensville Office, 1000 Southwalk Drive, Nolensville, TN 37135

Full‑time position. Monday—Thursday 8:30 a.m.–5:00 p.m.;
Friday 8:30 a.m.–6:00 p.m.

Paid training program (2–3 weeks) may be held in Evansville, IN. Approved travel expenses included.

We are seeking a dedicated individual with excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred.

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items, place holds on deposited funds when appropriate.
• Identify potential fraud situations and take appropriate action to protect the member and the Credit Union.
• Recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Balance cash drawer each day.
• Meet MSR cross‑sell goals and support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

• High school diploma or GED; at least 18 years of age.
• Flexible schedule and ability to travel to other office locations as needed.
• Able to stand for long periods and perform some heavy lifting.
• 1–2 years of cash handling experience.
• Banking experience preferred.

• Bonus and incentive opportunities
• Paid holidays
• Paid time off (vacation, sick and personal days)
• Medical, dental and vision insurance
• 401(k) retirement program with matching funds
• Employer‑paid group term life insurance, short‑term and long‑term disability insurance
• Tuition reimbursement program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Entry level

Full‑time

Other

Banking