Receptionist & Customer Success Specialist

Receptionist & Customer Success Specialist

• Location:
  
  Alexandria, TN
• Employment Type:
  
  Full-Time
• Company:
  Restorative Industries
• Brands Represented:
  Stain & Seal Supply, Stain & Seal Experts (Service Locations), Gopher Wood, EXPERT Professional Wood Care

Base pay range: $18.00/hr - $26.00/hr

Restorative Industries is seeking a motivated, customer-focused Receptionist & Customer Success Specialist to serve as the welcoming voice and reliable point of contact for multiple brands, including Stain & Seal Supply, Stain & Seal Experts service locations, Gopher Wood, and EXPERT Professional Wood Care. You’ll play a key role in ensuring smooth communication, closing over‑the‑phone sales, processing Shopify orders, and maintaining strong customer relationships through proactive follow‑up and appreciation efforts.

This is a high‑impact, people‑centered position that directly supports our service, logistics, and fulfillment teams—while also assisting with inquiries and coordination involving service customers and both potential and active franchisees.

• Handle all inbound communication (calls, emails, messages) promptly and professionally
• Process and manage Shopify orders with speed and accuracy
• Educate and guide customers to close over‑the‑phone product sales
• Send thank‑you cards and make follow‑up calls to enhance the customer experience
• Coordinate with the service department to ensure clear customer communication and smooth scheduling
• Collaborate with the logistics team to monitor shipments and resolve delivery issues
• Assist with communication and scheduling needs for potential and active franchisees
• Forward incoming clients to their assigned territory managers when applicable
• Maintain accurate and up‑to‑date records in CRM and order systems
• Keep the front office clean, organized, and welcoming for customers and team members

• Calls are answered within the first or second ring and handled with care
• All Shopify orders are correct, timely, and efficiently fulfilled
• Customer issues are addressed quickly and documented properly
• Sales are consistently generated from inbound calls and product inquiries
• Customers feel appreciated through thoughtful follow‑up and communication
• Cross‑department coordination leads to smoother workflows and fewer errors
• Franchise partners experience professional, timely support
• Clients with assigned territory managers are promptly and properly routed
• The office environment reflects a high standard of professionalism and organization

• Proven experience in a receptionist, inside sales, customer service, or administrative role.
• Strong verbal and written communication skills.
• Highly organized and detail‑oriented with the ability to multitask.
• Confident handling high call volumes and turning inquiries into successful interactions.
• Experience using Shopify or similar e‑commerce/order fulfillment platforms.
• CRM proficiency (Hub Spot, Salesforce, or similar preferred).
• Positive attitude with a genuine desire to help others.
• Comfortable working across multiple brands and customer types (retail, service, franchise).
• Able to maintain discretion and professionalism in sensitive or high‑pressure situations.

• Experience in the home services, wood care, or construction industry.
• Familiarity with franchise systems or working with franchise partners.
• Prior work in a multi‑brand or fast‑paced startup environment.

You’ll be part of a team that’s building something meaningful—offering top‑tier products and services while growing a national network of experts in professional wood care. If you’re passionate about delivering an exceptional customer experience, enjoy wearing many hats, and thrive in a fast‑paced environment, we want to hear from you.

Entry level

Administrative

Consumer Services