Dolly Parton Host - S Theme Park - Part Time Seasonal
Listed on 2026-10-12
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Location: Pigeon Forge
Dolly Parton Experience Host - [S] Dollywood Theme Park - Part Time Seasonal
Job Category
:
Entertainment & Events
Requisition Number
: DOLLY
011122
- Posted :
October 9, 2026 - Part-Time
- On-site
- Rate : $14 USD per hour
Showing 1 location
DescriptionThis role creates a welcoming and educational experience for Dolly Parton Experience (DPE) Guests by providing information that supports self-guided tours. DPE Hosts focus on positive Guest interactions, answering questions and maintaining an enthusiastic demeanor. They also assist with cleaning and sanitizing high-touch areas throughout DPE attractions, such as Dolly’s Home on Wheels, Tennessee Mountain Home, and future experiences added to the DPE.
Ideal candidates demonstrate Dollywood's Lead with Love values through patience, kindness, trust, selflessness, honesty, forgiveness, dedication, and accountability.
Summary of Essential Functions and Responsibilities
- Greet Guests, accurately count attendance, and monitor queue lines as needed
- Sanitize all high touch points in and around the DPE on a pre-determined schedule
- Verbally communicate and enforce DPE entrance rules
- Assist Guests with information about various areas of the DPE
- Operate system controls to properly power exhibits on and off
- Keep the DPE, Dolly’s Home on Wheels and Tennessee Mountain Home clean throughout the day, including dusting, mopping, sweeping, vacuuming, and cleaning glass as needed
- Maintain entertainment signage as needed
- Assist with keeping break rooms, storage areas, and supply closets clean and organized
- Complete daily reports and Guest surveys
- Assist with special DPE functions and assignments as needed
- Provide accurate park information to Guests through participation and implementation of continued education
- Maintain strict confidentiality, with regard to communication and all information, about Dolly Parton's personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and/or HFE between any and all parties outside of this position’s reporting structure
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be at least 18 years old
- High School diploma or equivalent required
- Basic computer experience required
- Excellent verbal and written communicator – consistent and detailed
- Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
- Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a team work environment by cooperating and helping co-workers
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Able to comprehend…
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