Veterinary Receptionist - Client Care Specialist

With over 20 years of specialty and over a decade of experience in emergency medicine, Metropolitan Veterinary Specialists & Emergency Service (MVSES) provides exceptional veterinary care throughout the large Louisville area, state of Kentucky, southern Indiana and surrounding areas.

CARE COMPASSION TRUST TEAM

Love helping people and their pets? Put that passion to work at MVSES! We are looking for a Client Care Specialist who brings a warm welcome, a clear head, and thoughtful communication to our busy specialty and emergency veterinary hospital. You will help families feel informed and supported while keeping important details-and patient flow-on track.

When a pet needs care, a reassuring voice and a helpful next step can mean a great deal. As part of our reception team, you will connect pet owners with triage nurses, doctors, and the services they need. Your work helps clients navigate stressful moments and supports the clinical team in delivering timely care.

• Welcome clients and their pets, assist with registration and admission forms, and confirm accurate contact and patient information.
• Answer a multi-line phone system, gather information about client concerns, and route calls and messages promptly.
• Learn emergency phone-triage protocols through training, recognize concerns that require clinical attention, and promptly involve the appropriate nurse or doctor.
• Coordinate arrivals, appointments, and patient flow with triage nurses and doctors; alert the clinical team when a waiting patient needs reassessment.
• Keep clients updated about next steps and the visit process, using empathy and clear communication to ease anxiety and address concerns.
• Maintain accurate electronic records, appointment details, and messages so teammates have the information they need.
• Process deposits and payments, explain hospital payment policies, and help resolve billing questions or connect clients with the right team member.
• Support smooth check-in and checkout, organized handoffs, and a clean, welcoming reception area.

Your Saturday/Sunday shift (10:00 a.m.

-8:00 p.m.) starts with the lobby coming to life-phones humming, clients arriving, and quick updates traveling between the front desk and clinical teams. You'll move between the check-in counter and the computer with focus, keeping details tight while offering a calm, reassuring presence. Midday can surge without warning; you'll pivot smoothly as priorities change, then reset the pace with clear next steps for clients.

You'll wrap up by ensuring the day's information is buttoned up for seamless handoffs. Rotating holiday coverage is scheduled months ahead, so you can plan confidently.

You do not need to have every answer. You do need to listen carefully, follow through, and know when to ask for help. If you enjoy solving problems, keeping details organized, and helping people feel heard, you could be a great addition to our Client Care team.

• A high school diploma or equivalent and at least one year of experience in a veterinary practice or another busy medical setting providing client or patient support.
• Strong customer-service skills and confident, professional communication in person and by phone.
• The ability to manage competing priorities, stay calm under pressure, and handle sensitive conversations with compassion.
• Comfort with electronic medical records or practice-management software, multi-line phone systems, and Microsoft Word and Excel.
• Dependability, accuracy, discretion with confidential information, and a collaborative approach to teamwork.
• A willingness to learn veterinary terminology, emergency…