Customer Service Technician

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

• Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60–70 per day) while maintaining a positive and professional demeanor.
• Respond to customer inquiries via phone and email, ensuring timely, accurate, and customer‑focused resolutions.
• Process customer transactions and order entries in SAP in accordance with company policies and established procedures.
• Manage and resolve customer cases using Salesforce, including monitoring daily reports and ensuring proper documentation and closure.
• Provide customers with options and alternative solutions aligned with their specific needs and circumstances.
• Partner with Tier2 support teams by supplying accurate transactional details and ensuring seamless issue escalation when required.
• Maintain consistent follow‑up with customers to ensure resolution satisfaction and issue closure.

• High School Diploma or GED
• 2 years of relevant customer service or call center experience.

• Collaboration & Team Support
• Process Adherence
• Initiative & Ownership

The annual salary for this position is between $35,500.00 - $71,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

This position may be entitled to short-term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Disability:
  Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts:
  Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a…