Tolls Attendant - Dollywood Theme Park - Seasonal

Tolls Attendant – Dollywood Theme Park – Full Time Seasonal

Join to apply for the Tolls Attendant – Dollywood Theme Park – Full Time Seasonal role at The Dollywood Company.

At Dollywood Parks & Resorts we create memories worth repeating. We do this every day across all properties located in the Great Smoky Mountains of East Tennessee. We are seeking candidates who will embody the heart and soul of our mission and bring families closer together.

• Greets guests and initiates friendly interaction, provides guest excellence, and answers questions or provides park information.
• Ensures Dollywood’s 100% Satisfaction Guarantee policy is implemented.
• Accurately sells parking tickets and processes online sales.
• Efficiently processes cash and credit card transactions in accordance with accounting procedures.
• Provides directions to meet guest needs for refunds, exchanges, and other special needs.
• Manages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily.
• Promotes the value of Preferred and Valet Parking.
• Facilitates traffic flow to ensure smooth and consistent traffic in assigned areas.
• Completes daily written reports and submits any necessary paperwork to Cash Office.
• Operates vehicles and performs work duties in all weather conditions.
• Maintains a sense of urgency toward area of operation to reduce guest wait time.
• Uses time productively by sweeping, clearing cobwebs, straightening cones, and other similar tasks.
• Assists with other parking area responsibilities as needed or requested by Management.
• Wears and maintains a themed costume issued by Dollywood.
• Performs special projects as directed by Management.
• Attends all required training classes and meetings.
• Complies with safety and security directives, policies, and procedures to ensure host and guest safety at all times.
• Reacts calmly and quickly in stressful or emergency situations and physically assists guests throughout the area as required.
• Visually observes guest actions to prevent safety hazards.
• Initiates friendly interaction with guests.
• Works varying hours and duties across different areas when needed.
• Maintains confidentiality at all times.
• Follows all safety standards and reports any violation.

Management reserves the right to change and/or add to these duties at any time.

• Minimum 14 years of age.
• Ability to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors.
• Successfully complete a pre-employment background check including drug screen.

• Project Dollywood’s image by being genuinely friendly and caring and taking pride in work.
• Self‑motivated with discipline and time management.
• Maintain strict confidentiality and judgment regarding privileged information.
• Willing to constantly improve.
• Maintain professional appearance with good personal hygiene.
• Friendly, outgoing, polite, courteous, honest, dependable, mature, and positive attitude.
• Promote and support a team environment by cooperating and helping coworkers.
• Adapt quickly to changes and tolerate fast‑paced, hectic environments.
• Sensitive to the needs of guests and feel empowered to meet them within company guidelines.
• Remain attentive and alert; excellent verbal communication.
• Display and live out Lead with Love principles—patient, kind, trusting, unselfish, truthful, forgiving, dedicated.
• Manual dexterity required for job duties; able to work in a small, confined area; able to push and pull; bend at waist and knees; lift up to 50 lbs.
• Accepts work in all seasons and weather conditions.
• Can work cooperatively with others, comprehends instructions, retains information, and is willing to learn additional ticketing system functions.
• Can operate a fire extinguisher and tolerate detergents and chemicals.
• Flexible to handle frequent changes in priorities; maintain dependable attendance and flexibility with assigned schedules including overtime, evenings, weekends, and holidays.
• Must provide two weeks’ notice for requested days off and have all schedule changes approved by leadership.
• Accepts other work functions as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.