Guest Transit Host- Dollywood Theme Park - Seasonal

Guest Transit Host - Dollywood Theme Park - Seasonal

Apply to the Guest Transit Host - Dollywood Theme Park - Seasonal role at The Dollywood Company.

At Dollywood Parks & Resorts we create memories worth repeating. Our mission is to bring families closer together and foster genuine hospitality. As a Guest Transit Host you will embody this mission, ensuring safety, friendliness, cleanliness, and efficient operations for tram transport.

• Greets guests and initiates friendly interaction, providing guest excellence that exceeds expectations.
• Ensures Dollywood’s 100% Satisfaction Guarantee policy is implemented through empowerment.
• React calmly and quickly in stressful or emergency situations, providing physical assistance to guests as required.
• Effectively performs in the role of Tram Conductor to include (but not limited to):
• Visually observes trailing cars on multi‑unit conveyances for potential safety hazards.
• Observes guest actions during operation to prevent safety hazards.
• Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants.
• Communicates safety rules and scripted park information consistently with Dollywood values.
• Completes daily written reports and turns in paperwork to Parking PIC.
• Works all positions in all weather conditions.
• Maintains urgency to reduce guest wait time.
• Uses time productively with housekeeping tasks such as sweeping, clearing cobwebs, straightening cones.
• Assists with other parking areas as needed/requested by Management.
• Wears and maintains a themed costume issued by Dollywood.
• Performs special projects as directed by Management.
• Attends all required training classes and meetings.
• Complies with safety and security directives, policies and procedures to ensure hosts/guests safety at all times.
• Maintains confidentiality.
• Follows all safety standards including reporting any violations.

• Must be at least 16 years of age.
• Basic computer skills.
• May be required to provide a copy of personal driving record from home state.
• Must successfully complete a pre‑employment background check including motor vehicle and drug screen.

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and employees.
• Reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work.
• Self‑motivated and disciplined, able to prioritize and complete work assignments timely.
• Maintain strict confidentiality of privileged information.
• Committed to continuous improvement.
• Professional appearance with good personal hygiene.
• Promote and support a teamwork environment by cooperating and helping co‑workers.
• Productive in a fast‑paced environment.
• Dependable attendance and flexibility with assigned work schedules, including overtime, evenings, weekends and holidays.
• Sensitive to guest needs and empowered to act within company guidelines.
• Effective communication, problem solving, conflict management, and interpersonal skills.
• Comprehend instructions and retain information.
• Perform duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Basic math skills (addition, subtraction, multiplication, division).
• Effective communication using approved methods.
• Tolerate various temperatures while working outdoors.
• Operate a company vehicle with valid driver’s license and insurance.
• Meet the physical demands of the job – sit, stand, walk for periods; work in small, confined areas; push/pull; bend at waist and knees; lift up to 50 lb.
• Memorize safety standards and scripted material.
• Minimum of 18 years of age required for riding operators and motor‑vehicle activities.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Design, Art/Creative, and Information Technology
• Industry: Entertainment Providers

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.