Collections Analyst

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize operations, accelerate revenue growth and enhance citizen services. We are a talent and innovation led company serving clients in more than 120 countries.

The Collections Analyst brings extensive knowledge of the credit and collections process to manage and resolve accounts. The role involves daily collections, managing an aging portfolio of all clients and ensuring prompt resolution of escalations and complex cases. The ideal candidate will support continuous improvement while maintaining high standards of customer service.

• Daily Collections:
  Perform daily collections and manage a portfolio of accounts.
• Escalation Management:
  Handle escalations and resolve issues from start to finish, ensuring customer satisfaction.
• Portfolio Management:
  Analyze aging reports to ensure service level agreements (SLAs) are achieved.
• Guidance & Mentoring:
  Provide guidance to team members and assist with collection strategies.
• Process Improvement:
  Collaborate with the team to recommend and implement innovative solutions for process improvements and efficiencies.
• Value Mapping Support:
  Assist the team in value mapping processes to identify and capture opportunities for process enhancements.
• Job Aid Creation:
  Develop and update job aids to support the department and improve understanding of collections processes.

• Minimum of 2 years of collections, accounting and/or accounts receivable experience.

• Excellent written and verbal communication skills.
• Proficient in Excel, Outlook and foundational computer skills.
• High school diploma or GED required; college experience is preferred.
• Demonstrated ability to resolve escalations from start to finish.
• Strong analytical capabilities with attention to detail in managing portfolios and aging reports.
• Exceptional organization and follow‑through skills.

• Self‑motivated and able to work independently while also contributing as a strong team player.
• Experience in a high‑volume collections role is a plus.
• Ability to contribute to process enhancements and recommend innovative solutions.
• Familiarity with collections tools and software for tracking aging portfolios and managing collections workflows.

Accenture’s compensation varies by location, level, and experience. Hourly salary ranges for this role are approximately $20–$40 per hour in various U.S. regions.

Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. We are committed to providing equal employment opportunities for persons with disabilities or religious observances and for all protected classes. For more details, view the Accenture Equal Opportunity Statement.